Refund & Cancellation Policy

1. Government fees and statutory charges

Government fees, stamp duty, portal charges and third-party costs are paid directly to the concerned authority or vendor. Once paid, these amounts are non-refundable to us and therefore cannot be refunded to you, regardless of the outcome of the application.

2. Professional fees

• Cancellation before any work has begun and before documents are filed: professional fees are refunded in full.
• Cancellation after work has begun but before submission to the authority: professional fees are refunded on a pro-rata basis for the work not yet performed.
• Cancellation after submission to the authority: professional fees are not refundable, as the work has been delivered.

3. Rejections by the authority

If an application is rejected due to an error on our side, we correct and re-file it at no additional professional fee; any fresh government fee remains payable. If a rejection is caused by incorrect or incomplete information supplied by you, or by a change in law or departmental policy, professional fees are not refundable.

4. Retainer and subscription engagements

Monthly or quarterly compliance retainers can be cancelled with notice before the start of the next billing cycle. Fees for a cycle already in progress are not refundable, and we will complete the filings due within that cycle.

5. Creative, web and marketing work

These engagements are billed against milestones agreed in the quotation. Amounts allocated to a completed and delivered milestone are not refundable. Amounts paid against milestones not yet started are refundable on cancellation.

6. How to request a refund

• Email your request with the quotation or receipt number to hyvanix@gmail.com, or call +91 90638 46704.
• We acknowledge every request within 2 working days and confirm the eligible amount.
• Approved refunds are processed to the original payment method within 7-10 working days.

7. Chargebacks

Please raise any billing concern with us first. We would rather resolve it directly than through a payment dispute, and in most cases we can settle it the same week.