Understanding the five stages of the progress tracker and what happens in each.
The five stages
Documents collected, drafting and verification, government submission, department query response, and completion with certificate delivery.
Each stage updates automatically as your compliance manager progresses the case, so the date you see is always the live position.
If a stage stalls
Government portals occasionally raise queries. When that happens the stage shows 'Action needed' and you'll receive an email listing exactly what to upload.
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